Frequently Asked Questions

Q: I forgot my password.

A: Effective July 10, 2024, all customer logins will use the One-Time Password (OTP) method, sent to your registered email address. Click the “Login” button in the upper-right corner of the screen to display the login screen. Enter your email address, and a 6-digit code will be sent to it. The screen will switch to the code entry field, where you must enter the 6-digit code. *If you have forgotten your registered email address, please register a new one. *You cannot register multiple accounts with the same email address.

Q: How do I register an account?

A: Click the “Login” button in the upper-right corner of the screen to display the login screen. Enter your email address, and a 6-digit code will be sent to it. The screen will switch to the code entry field, where you must enter the 6-digit code. Select “Profile” from the pull-down menu on the left side of “Go to Store” in the upper-right corner of the screen and enter the code. This completes your account registration. *Your email address cannot be changed after registration.

Q: I want to change my registration information (phone number, address, email address, etc.)

A: Edit Customer Information: Select “Profile” from the pull-down menu on the left side of “Go to Store” in the upper-right corner of the screen. Edit Order Information: Register and change your delivery address, billing address, or phone number on the payment screen while shopping. *If you want your order delivered to a different address, change the “Delivery Address” before the order is settled. *Edits to your “Profile” after completing an order will not be reflected in that order. *To change your email address, please create a new account before using the service.

Q: How do I cancel my user registration?

A: Please contact us at [email protected] with your name, registered email address, and a message stating your request to cancel your user registration. Once received, we will cancel your registration within 10 business days. After cancellation, you will no longer be able to use your registered email address.

Q: When will I receive my order?

A: Orders placed by 3 p.m. will be shipped the next business day. Closed on Sundays and public holidays (orders placed after 3 p.m. will be shipped the following business day). If any part of the address is incomplete, shipping will be delayed by one business day. Shipping dates may be delayed due to weather, disasters, or seasonal order concentrations. Delivery Date: Tokyo, Ibaraki, Yamanashi, Osaka, Kyoto, Aichi: Delivered the next day after shipping. Hokkaido, Aomori, Okayama, Kochi, Fukuoka: Delivered two days after shipping. Okinawa: Delivered within three days of shipping.

Q: How much does shipping cost?

A: Shipping charges vary by delivery area. If the order includes room-temperature, fresh refrigerated, or frozen products, a shipping fee is charged for each purchase. Please refer to the shipping charges for your prefecture.

Q: Why are items delivered separately by temperature?

A: Products are delivered at the optimal temperature range: room temperature, fresh refrigerated, or frozen. Separate shipping fees are charged for each range. *Some areas, such as Okinawa and remote islands, do not support fresh refrigerated or frozen delivery. Orders for such items to these locations will be canceled.

Q: Is free shipping available?

A: Free shipping is available for purchases above certain amounts, which vary by temperature range: Room temperature: 5,900 yen or more (tax included). Fresh refrigerated: 2,999 yen or more (tax included). Frozen: 3,999 yen or more (tax included). Free shipping is not available for Okinawa, regardless of the purchase amount.

Q: The packaging of my product was dirty.

A: As part of our eco-activities, we reuse packaging materials. While materials may appear worn, all items are inspected to ensure product quality and freshness are not affected.

Q: How do I pay?

A: Payments can be made via credit card or cash on delivery (no cash on delivery fee).

Q: How do I purchase with a credit card?

A: Click the red "Proceed to Purchase" button in the cart. Confirm your contact information and shipping address, then click "Please confirm your order." Check "Delivery Method" and click "Proceed to Payment." On the "Payment" page, select "Credit Card" and enter your card details. Verify the billing address and click "Pay now" to complete the payment. *Payments are processed immediately. Please verify all details before completing the payment.

Q: Can I pay with cash on delivery?

A: Yes, you can pay by cash on delivery. Follow these steps: Click the red "Proceed to Purchase" button in the cart. Confirm your contact information and shipping address, then click "Please confirm your order." Check the "Delivery Method" and click "Proceed to Payment." On the "Payment" page, select "Cash on Delivery" and click "Pay now" to complete the order. *We cannot accept changes after the order is completed. Please press the button after confirming the delivery address, billing address, purchase details, payment amount, shipping fee, etc. *This online shop does not charge any cash on delivery fees. *For cash on delivery, you pay when you receive your parcel. Delivery company collects the payment on behalf of us, so we will only confirm your payment approximately two weeks after delivery. The payment will be displayed as “Pending Payment” until we complete the payment confirmation process.

Q: Is there a fee for cash on delivery?

A: Our shop does not charge any cash on delivery fees.

Q: How to use Ambika Points?

A: Points can be used for shopping on our website just like cash. Please exchange your points for coupons in advance, copy the coupon code, and proceed to payment. *You can redeem multiple coupons within the available points balance. (Points below the decimal point cannot be set.) *Only one coupon can be used for one shopping. *Unused coupons can be used for your next purchase. *Coupons cannot be used in conjunction with other discounts or sale discounts. (If used together, the one with the highest discount rate will be applied first, and any unused coupons can be used for your next purchase.) *Points are valid for one year from the date of acquisition.

Q: Issuance of receipt and registration number

A: We do not issue receipts. When using a credit card, payments are made to the card company, and cash on delivery payments are made to the shipping company, so when we create a receipt, we end up issuing duplicate receipts. Please note. Please use the documents below as a replacement for your receipt. ◆Cash on delivery payment →When the package is delivered, the receipt given by the delivery person can be used as a receipt. ◆Credit payment →Your credit card statement (receipt from your credit card company) can be used in place of your receipt. *Please attach the delivery note (INVOICE) that is included with your package as a detailed statement. Basically, we do not reissue or send soft copies. Please keep it in a safe place. *For requests and requests regarding receipts, please contact the shipping company or credit card company directly.

Q: Can I return or exchange products?

A: Products can only be returned or exchanged in the following cases: Incorrect product delivered. Product arrived damaged or defective. If you experience any of these issues, please contact us at [email protected] with: Your order number, Product name(s), Description of the issue, Photo. We will verify your claim and arrange for a return or exchange. *Returns and exchanges are not available for products damaged due to customer handling or for personal preferences (e.g., "I don’t like the taste").

Q: Can I cancel an order after order confirmation?

A: Orders cannot be canceled after order confirmation. Please check your cart and confirm all details before completing your purchase.

Q: How do I purchase products?

A: Select a product category, add product to cart, check your purchase details, enter shipping address information, check shipping charges and select payment information, purchase with credit card or by cash on delivery.

Q: Can I check/change my order details?

A: You can confirm the details of your order in the "Order History" section of your My Account or in the order confirmation email that is automatically sent after placing your order. As a general rule, we do not accept changes to the order details (additions, changes in quantity, etc.), delivery address, payment method, cancellation, etc. after the order has been completed. Additionally, coupons cannot be used after payment has been completed.

Q: What is the expiry date of the product?

A: At Ambika Online Shop, we deliver products with 2 months or more of expiration date left at the time of shipment. If we sell a product with a best-before date of two months or less, we will notify you by stating it in the product list and on the page. The date is written in the "clock icon" in front of the "Add to Cart" button in the product list. Please be sure to check and purchase only if you agree with the terms and conditions. We cannot accept returns or exchanges regarding expiration dates, so please check before purchasing. The expiration date is the period during which the product's quality is maintained under the specified storage conditions when unopened. Please consume as soon as possible after opening.

Q: There are scratches on the packaging of the product I purchased.

A: Although we take great care in handling our products, please be aware that scratches and dents may occur during sea or domestic transportation. All of our products have been tested for imported foods according to the standards required by the Food Sanitation Law, and we sell only those that have been approved for import and sale in Japan. Please rest assured that this will not affect the quality or freshness of the product.

Q: Can I return or exchange the product?

A: As a general rule, we do not accept returns or exchanges due to customer convenience. Returns and exchanges are only possible if the product is defective or if you receive a product that is different from what you ordered. Even in this case, please note that we cannot accept returns or exchanges for products that have been used once or have scratches or stains due to the customer's responsibility.

Q: How do I return or exchange an item?

A: If the above items can be returned or exchanged, within 2 days after receiving the product please contact us at [email protected]. We cannot accept returns or exchanges after the above deadline has passed. Shipping costs required for returns and exchanges will be borne by our company. However, if the customer wishes to have the replacement item shipped to a different address than the one at the time of purchase, the customer will be responsible for the shipping costs required for the exchange. We will contact you to specify the return address.

Q: Are there any promotional offers or discounts?

A: Yes, we periodically run promotions and offer discounts on selected products. Please subscribe to our newsletter or follow our social media channels to stay updated.

Q: Are your products safe and high-quality?

A: We prioritize quality and safety in all our products. They undergo strict quality control checks and meet local food safety standards.