Support & Customer Care
At NihonRice, your satisfaction is our top priority. Whether you have a question about your order, need help choosing the right rice, or simply want to learn more about our products, we're here to help!
Frequently Asked Questions (FAQs)
Q: What types of rice do you offer?
A: We offer a curated selection of premium rice varieties sourced directly from trusted Indian and Japanese farms. Each type is selected for its exceptional quality, freshness, and flavor.
Q: How long will my order take to arrive?
A: Orders are typically shipped within 24 Hrs. Delivery times may vary depending on your location. For most regions in Japan, expect delivery within 2 business days.
Q: Do you ship internationally?
A: Currently, we ship only within Japan. International shipping is not available at this time.
Q: What is your return/refund policy?
A: If you're not satisfied with your purchase, please contact us within 7 days of receiving your order. We offer refunds or replacements for damaged, defective, or incorrect items.
Q: My rice arrived damaged. What should I do?
A: Please email us immediately at [email protected] with your order number and photos of the damaged package. We'll resolve it as quickly as possible.
Contact Us
- Email: [email protected]
- Order Support: Please include your order number and issue details for faster service.
- Address: 123 Rice Street, Farm City
- Support Hours: Monday to Sunday – 24 x 7 Hrs
Your trust means everything to us. If you ever have questions or feedback, don’t hesitate to reach out. We're happy to help you enjoy every grain to the fullest.